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THIS SECTION IS DESIGNED TO HELP YOU UNDERSTAND THE VARIOUS COMPONENTS AND THEIR USES. BE SURE TO CAREFULLY EXAMINE HOW YOUR STAFF CURRENTLY HANDLE CALLS (ESPECIALLY YOUR RECEPTIONIST) AND SPECULATE YOUR FUTURE REQUIREMENTS BEFORE INVESTING.
KSU-Business telecommunications equipment consists of a switch called a Key Service Unit (KSU) that is the main "brains" of the system. Depending on the provided features and your specific needs, cards can be added to the KSU to offer features such as; Automatic Call Distribution, Caller Identification, Computer Telephony and much more.
Telephone sets for business use are generally proprietary, meaning that you can't mix and match with other manufacturers products. When buying a new system, the functionality of the sets is the most important factor to consider.
Once considered a major pain in the neck, voice mail has become a standard for offices that pay close attention to customer service. With the new features of today's systems, Voice Mail has become neccessary to compete in the business world of the 21st century.
Depending on the size of the telephone system, some features are included whereas others require cards to be added into the KSU. Additional features include;
Choosing the right vendor can mean the life or death of your communications system.
If you require a small but reliable system, be sure that the vendor can provide the necessary expansion support and products or you may find yourself with an obsolete system when your company grows. Technicians should always be manufacturer trained, certified and well versed in the latest cabling and installation technologies, you would be surpised to find out how many aren't really manufacturer trained even though the company offers 'manufacturer support.'
Ensure that you are going to recieve the neccessary product support by using an authorized dealer.
There are many "grey market" resellers who do not have the authority or resources to offer ongoing system support.
At NATG we are proud to have one of the strongest teams of manufacturer trained and certified technicians. We hold NEC's Canadian Dealer of the Year Award for providing outstanding service and support to our clients and have recently installed and configured one of NEC Canada's largest VoIP networks.
Both NEC and Nortel offer ACD (Automatic Call Distribution) software systems that will allow calls to be held in priority queue. These can be installed as an option for additional costs. Please call you sales rep or our service department for further information. 604-856-9155.
Follow these steps:
1. Record greeting 4.
2. Press "Feature 982."
3. Enter password “1111,” press OK.
4. See ATDT Avail:Y press CHNG: see N, press next.
5. See BUS OPEN:Y press CHNG: see N press next.
6. Press “RLS.”
7. Note" When BUS OPEN set to Y system will play regular greetings:1, 2, 3. When BUS OPEN set to N system will only play greeting 4.
Follow these steps:
1. Press the “Voicemail” key and enter your security code when prompted.
2. On the display you will see "MORE", Press the key below it.
3. On the display you will see "MGR", press key below it.
4. On the display you will see "GREET", press the key below it.
5. It will say system is in DAY mode, do you want to change to alternate greeting mode: press 2 for no.
6. Follow prompts from there.
Follow these steps:
1. Log into the system administrators mailbox and press the “>>>>” key.
2. Press the “MGR” key.
3. Press the “GREET” key. System will say it is in day mode, do you want to change to alternate greeting mode?
4. Press 1 for yes and then follow the prompts to record a Holiday greeting.
5. When the Holiday is over you must do steps 1-4 to turn off the Holiday mode.
6. Hang up when done.
Follow these steps:
1. Make sure you've recorded a holiday greeting (table 1?).
2. Log into the system administrators mailbox and press “SA (72)” for system administration.
3. Press “O (6)” for override.
4. When asked for the table enter 1.
5. Press the "ON" softkey on the display.
6. Press the "Speaker" key to exit.
Please see our Cheat Sheets & User Guides page for a detailed list of user guides.
Both NEC and Nortel offer ACD software packages that are able to track call volume by hour, day, week, etc. There are also agent reports available for length of call, Calls answered, break times, etc. For other areas of your company, SMDR (Station Message Detail Recording) can track calls for each telephone. Hansen software provides CASH Call Accounting software that integrates seamlessly with NEC and Nortel telephone equipment to offer call detail reporting and statistics.
Follow these steps: 1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. Press “Feature 3” (or press “Conf/Trans” key if programmed).
5. Press the line button of the first held call. (This step is not required on the M7100 set).
With a call in progress:
1. Press “Conf” key.
2. Place second call (Internal or external).
3. Announce conference.
4. Press “Conf” key twice to establish conference call.
With a call in progress:
1. Press “Conf” key.
2. Place second call (Internal or external).
3. Announce conference.
4. Press “Conf” key to establish conference call.
With a call in progress:
1. Press “Conf” key.
2. Place second call (Internal or external) and press the "HOLD" key.
3. Press "Begin" (on display) to join all calls.
With a call in progress:
1. Press “Transfer” key.
2. Dial "9" for another line and make 2nd call or dial an extension number.
3. Press "Conf" key to join all calls.
Follow these 2 steps:
1. Call into the voice mail or have the attendant transfer you to voicemail.
2. From the main greeting enter "* *" + your extension number followed by your security code + "#."
Follow these 2 steps:
1. Call into the voice mail or have the attendant transfer you to voice mail.
2. From the main greeting enter "9" + your extension number followed by your security code.
Follow these 2 steps:
1. Call into the voice mail or have the attendant transfer you to voice mail.
2. From the main greeting enter "#" + your extension number followed by your security code.
NATG maintains a large inventory of used equipment. We are also able to source most types of older telecom equipment. Give us a call and we will try and help where we can.
When a call is in progress:
1. Press “feature 70.”
2. Enter the extension number.
3. Hang up.
With a call is in progress:
1. Press “Transfer” key.
2. Dial station number.
3. Announce call (Optional).
4. Hang up.
With a call is in progress:
1. Press “Hold” key.
2. Dial station number.
3. Announce call (Optional).
4. Hang up.
While on a call:
1. Press “Feature 986.”
2. Enter the extension number.
3. Hang up.
While on a call:
1. Press “Transfer” key.
2. Enter extension number followed by a “7.”
3. Hang up.
While on a call:
1. Press “Transfer” key.
2. Enter extension number followed by a “8.”
3. Hang up.
While on a call:
1. Press “Transfer” key.
2. Dial extension number or press pre-programmed key.
3. Press "VMTRF" key.
4. Hang up.
While on a call:
1. Press “Hold” key.
2. Enter extension number followed by a “8.”
3. Hang up.
Yes. NEC and Nortel offer remote maintenance abilities. This allows our technicians to remotely access your Telecom equipment and perform programming changes and routine maintenance at a reduced labour rate.
Follow these steps:
1. Press “Feature 983.”
2. Enter “1020000” for 3 digit extensions or “120000” for 2 digit extensions. The “0000” entered represent the system coordinators password for ext 102 or 12. Note: May have to use 1111 or 1234 instead of 0000.
3. Press “OK.”
4. Press “MBOX.”
5. Press “CHANGE.”
6. Enter the voice mailbox/extension number that you want to reset.
7. Display shows “RESET PASSWORD.”
8. Press “RESET.”
9. Press “RLS.”
10. The password has now been defaulted to “0000.”
Follow these steps:
1. Press "Voicemail" key and enter your security code when prompted.
2. On the display you will see "MORE>" press the soft key under that.
3. On the display see "MGR", press the soft key under that.
4. On the display see "SUBS", press the soft key under that.
5. The system will ask you to enter the mailbox...enter the mailbox you wish to add, delete, or change.
6. Follow the prompts to be guided though deleting the security code or mailbox.
Follow these steps:
1. Log into the system administrators mailbox and press the “MORE” key.
2. Press the “MGR” key.
3. Press the “CHBX” key. System will say “Please enter the extension number.”
4. Enter the extension number you wish to delete the security code for.
5. The system will say “Extension XXX” if a mailbox exists. Next it will say “Would you like to delete the security code?”
6. Press “1” for yes.
7. Hang up when done.
Follow these steps:
1. Log into the system administrators mailbox and press “SA (72)” for system administration.
2. Press “S (7)” for subscriber mailbox maintenance.
3. Enter the extension number you wish to delete the security code for.
4. Press "S (7)" to delete the security code.
5. The system will say “The security code has been deleted.”
1. From the receptionists set with the handset in the cradle, press the “Feature” key then “9” then the “#” key.
2. Enter the new time, 2 digits for the hour and 2 digits for the minutes. (i.e. if it is 8:00am enter 08 for the hour and 00 for the minutes).
3. Press the “Recall” key to toggle between AM and PM.
4. Press the “Feature” key to end or press the “Hold” key to change the date.
5. Press the “Recall” key to select the day of the week.
6. Dial “#” to move the cursor the day of month field.
7. Enter the day of the month via the dial pad.
8. Press the “Recall” key to select the month.
9. Dial “#” to move the cursor the year field.
10. Enter the last two digits of the year via the dial pad.
11. Press the “Feature” key to end
1. From the receptionists set press the "Speaker" key.
2. Dial "728."
3. Dial two digits for the hour (24 hour clock, 13 = 1:00pm).
4. Dial two digits for the minutes (00~59).
5. Press the "Speaker" key to hang up.
1. From the receptionists set press the "Speaker" key.
2. Dial "728."
3. Dial two digits for the hour (24 hour clock, 13 = 1:00pm).
4. Dial two digits for the minutes (00~59).
5. Press the "Speaker" key to hang up.
1. Press “Feature 983” (Display will show Log:).
2. Enter the system coordinator mailbox and password combination (12 or 102 and 0000 depending on whether it is 2 or 3 digit extensions).
3. Press “next” until the display shows the time.
4. Press “CHNG” then enter 2 digits for the hour and 2 digits for the minutes.
5. Press AM or PM.
6. Press “RLS” when complete.
Note: The “NEXT” key will show in the vertical display on the left side of the phone. Two arrows will show side by side, the bottom arrow is the “NEXT” key.
1. Press the "Speaker" key (you will receive dial tone).
2. Dial the system clock setup Feature access code (Commonly "*74").
3. Dial the new time in 6 digit format.(Hour=00-23, minutes=00-59, & seconds=00-59)/
4. Press the "Speaker" key to hang up.
5. Note: You are unable to change the Date.
1. Press “Feature * * TIME ” (8463 on keypad).
2. When prompted for User ID: enter "738662" and password "266344."
3. Use the softkeys on your display to change or navigate to the next field. Press "RLS" when done.
4. If these steps do not work your software may be out of date. Contact service at 604-856-9155.
1. From the receptionists set with the handset in the cradle press “CL1” key and dial “828.”
2. Dial password “0000.”
3. Enter two digits for the year.
4. Enter two digits for the month.
5. Enter two digits for the day.
6. Enter one digit for the day of the week (i.e. Sunday=0, Monday=1, etc).
7. Enter two digits for the Hour (24 hour clock).
8. Enter two digits for the minutes.
9. You should now hear 3 confirmation beeps.
10. Press the “SPK” key to end.
1. From the receptionists set with the handset in the cradle press “PGM#.”
2. Dial “83.”
3. Press “PGM#” to scroll through the date options until prompt for hour then enter the two digits for hour (00-23 where 00=Midnight, 12=Noon, and 23=11pm).
4. Press “PGM#” then enter the two digits for minnutes.
5. Press the “Save” key.
1. From the receptionists set lift handset.
2. Press the “Intercom” key.
3. Press “PGM#” (Display will show “DSS, EXT, 6, 9, 8?).
4. Dial “8” (Display will show “Set Time HHMMSS”).
5. Enter the hour (00-23 where 00=Midnight, 12=Noon, and 23=11pm).
6. Enter the minutes.
7. Enter the seconds.
8. Hang up.
1. Call into the Voicemail Master extension (typically 300) or pres the voicemail key 9if programmed).
2. At the security code prompt enter “*2#.”
3. When you hear the main greeting press 9850.
4. Enter your password (1234 default).
5. At the main menu it will say “There are no new messages, would you like to leave any messages?” Press “2” for no.
6. It will say “Would you like to access your setup options?” Press “2” for no.
7. It will say “Would you like to access your system manager option?” press “1” for yes.
8. It will say “Would you like to change a mailbox?” press “2” for no.
9. It will say “Would you like to change the opening greeting?” press “2” for no.
10. It will say “Would you like to change the system schedule?” press “1” for yes.
11. Listen to the current clock and press “1” to change it.
12. Enter the new time, 2 digits for the hour and 2 digits for the minutes. Press “*” to end.
13. Press “1” for AM or “2” for PM.
14. Listen to the clock again, to change it press “1” for yes or 2 for no.
15. At the date prompt hang up or follow prompts to change the date
1. Press the voicemail key.
2. Enter the security code if required.
3. On screen press “More.”
4. Press “MGR.”
5. Press “SCHED.”
6. Listen to the current clock time, press 1 to change it.
7. Follow the prompts.
1. From the Attendants set press “FTR” key then dial “9#.”
2. Enter hour and minute from the dial pad.
3. Press the “Flash” key to toggle the AM/PM setting.
4. Press “Hold” key to change to calendar setting or press “FTR” key to exit.
5. Press the “Flash” key to select the day of the week.
6. Press the “#” key to move the cursor to the day of the month field.
7. Enter the day of the month via the dial pad.
8. Press the “Flash” key to select the month.
9. Press the “#” key to move the cursor to the year field.
10. Enter the last two digits of the year via the dial pad.
11. Press “FTR” key to exit
1. Log into the System Administrators mailbox from the appropriate telephone lift handset and press “Voicemail” or “Message” key.
2. Enter security code.
3. Press “SA (72 on dial pad)” for the system administrators menu.
4. Press “84” on the dial pad to change the time.
5. Enter 2 digits for the hour and 2 digits for the minutes followed by a “2” for AM or a “7” for PM.
6. Now the voicemail will read the time and date back to you. Press “2” if it is correct or “4” if incorrect.
7. You will now be back at the system administrators menu, press “#” to exit then hang up or dial “38” to change the date.
8. The voicemail will read the current date and time. Enter 2 digits for the month, 2 digits for the day, and 2 digits for the year (i.e April 25, 1995 would = 042595).
9. It will now read the new date and time back to you. If correct press “2” otherwise press “4” and then reenter it.
10. You will now be back at the system administrators menu. Press “#” and then hang up to exit.
1. Open the Administrators mailbox 888 – 1234, at the main menu press “4” for administrators options.
2. Press “2” for System Information.
3. Press “1” (you know the option number you wish to change).
4. Select option “7” for TIME.
5. The current time is read to you.
6. Press “1” to change it.
7. Enter the new system time using the 24 hour clock (i.e. 1:00pm = 1300).
8. Press “##” to return to the main menu and then hang up.